- Website usage
- Personal information, means of payment, security of payments
- Taxation & levies
- Participation in a project
- General project management
- PROJECT CONTRIBUTORS : Technical project management
I HAVE FORGOTTEN MY PASSWORD : HOW TO CHANGE IT ?
On the login page, click on the "Forgot your password?" link and follow the instructions.
If you do not see the "Forgotten Password" link below "validate", click on the link: login.
I HAVE CHANGED MY EMAIL ADDRESS: HOW DO I CONNECT TO THE SITE ?
Use your previous email address to login. On your personal space, you will then be able to update the new address.
IS REGISTRATION ON THE SITE FREE ?
You have free access to the site and all its features. No operating costs are therefore charged to you. You give, lend or invest, it's already great !
WHAT ARE THE FUNCTIONALITIES OF MY PERSONAL SPACE ?
Your personal space is presented through the following tabs: profile - password - financial flows - bank details - supporting documents - my contributions - my projects - invoices. It is important to fill in your personal space correctly: The information provided will allow you, for example, to send you the "rewards" to which you are entitled, manage your reimbursements, keep you informed of the progress of your projects. Profile: allows you to manage the information associated with your profile Password: allows you to change your password Financial flows: allows you to view your transactions and the balance of your payment account but also to reload your payment account (via credit card / or transfer). Bank details: allows you to manage the details of your external account Supporting documents: allows you to comply with the regulations on the different levels of use of your payment account. You may indeed be required to provide supporting documents (identity card, proof of address) My contributions: allows you to manage your contributions and to make your reimbursement requests.
HOW DO I MAKE A CONTRIBUTION ?
Just click on the contribute link. The payment transaction is carried out in secure mode via the solution provided by the payment institution MANGOPAY.
HOW TO LOAD MY PAYMENT ACCOUNT ?
Simply go to your financial flow area and select the top-up mode you want. There are two ways of loading the payment account: reloading by credit card or reloading by bank transfer. Follow the procedure described on the site.
HOW TO CHECK THAT MY CONTRIBUTION HAS BEEN VALIDATED ?
Once you have contributed: - You receive a confirmation email - You can check on your personal space-financial flow-the debit in your account.
HOW TO CANCEL MY CONTRIBUTION
You make the request to Solylend by sending an e-mail to this effect to the following address: [email protected]
Puis-je changer le montant de ma contribution ?
WHAT ARE THE FEES CHARGED TO PROJECT LEADERS ONCE THE CAMPAIGN (PIA OR PIF ) IS OPEN FOR CONTRIBUTIONS ?
Whatever the type of PIA or PFI (Participating Investment Advisor, Participating Financing Intermediary) project, the fees are the same. Commissions related to flows and / or file fees and / or commissions related to the achievement of your campaign objectives will be charged by the platform. Please refer to the General Terms and Conditions of Use of the platform's website for details.
WHAT ARE THE CRITERIA AND MODALITIES FOR SELECTING PROJECTS AND BORROWERS ?
SOLYLEND verifies that the PIA or PFI :
- Has a positive impact in terms of access to water, health, agriculture, food, employment, renewable energies,
- Is carried by a company that has been in business for at least two years or that has sufficient resources to repay the loan.
SOLYLEND selects projects according to the criteria defined below, by analyzing the activity, the project team and the financial dimension of the project. Each criterion must lead to a diagnosis and conditions either the rejection of the project, or its validation, and the score to be associated.
The criteria are as follows:
- Seniority of the company ;
- The project corresponds to the values of Solylend ;
- Analysis of financial ratios;
- Impact of the project (economic, social, environmental...)
WHAT PERSONAL INFORMATION IS TRANSMITTED TO THE PROJECT LEADER ?
Only your e-mail address, surname, first name or nickname will be transmitted to the project leader. This allows him/her to send you the rewards and/or tax receipts to which you are entitled, to send you an information e-mail or a thank-you e-mail. Other information concerning you is confidential, in particular your banking information. These are known only to the payment institution.
CAN I BE ASKED FOR FURTHER INFORMATION? IF SO, TO WHOM IS IT COMMUNICATED ?
You may be asked for further information of a personal nature once the unit amount of your contribution reaches €1,000, or the sum of your contributions over a month exceeds €2,500. Depending on whether you are an association, a foundation, a private individual or a company, you will be asked to provide a copy of your identity document, a proof of address less than three months old, and possibly a copy of the articles of association; the rules against money laundering and fraud require that this information be requested. This information is transmitted to the payment institution; Under no circumstances is it transmitted from the project leader.
CAN THE PROJECT LEADER USE MY E-MAIL ADDRESS FOR PURPOSES OTHER THAN HIS PROJECT ?
The project leader has the right to use the contributors' e-mails in the framework of the project for which he is applying for funding. This faculty is expressly stated in the General Conditions of Use and can be consulted at any time on www.solylend.com. The project leader also has the faculty to request that he himself and his partners can use your e-mail for purposes other than for the project (invitations, call for other projects etc). Our platform is considered as one of the project leader's partners. For this, the contributor is expressly asked: "Do you authorize the project leader and/or its partners to use your e-mail address for purposes other than the Project to which you contribute (invitations, calls for other projects etc)? »
WHAT ARE THE MEANS OF PAYMENT AVAILABLE ON THE WEBSITE?
Credit card and bank transfer are the only means available. Payment by check was not made possible for reasons of traceability of the payment process.
HOW CAN I CHANGE MY BANK DETAILS ?
Bank details are requested with each payment by credit card or bank transfer. There is never any need to modify or enter your bank details outside of a transaction. Warning! You will never receive an e-mail asking you to modify your bank details. More generally, you will not receive any request for information requiring you to provide your bank details. Please be careful. Never provide your bank details outside the site.
MY CREDIT CARD PAYMENT HAS NOT BEEN ACCEPTED: WHAT SHOULD I DO ?
Credit card transactions require an authorization from your bank, usually coupled with a request for authentication. If one of your transactions is refused, we recommend that you wait a few minutes and try again. If the problem persists, contact your bank.
MY BANK TRANSFER HAS NOT BEEN MADE : WHAT SHOULD I DO ?
The average processing time for a transfer request is approximately five working days. An e-mail will be sent to you as soon as the transfer is made. If you have not received an e-mail within this period or if you encounter a problem, please contact us.
ARE THE PAYMENTS SECURE ?
All the banking data associated with your transactions are encrypted and secured via a chain of trust authorized and certified by the regulatory authorities. The payment solution used is that of the payment institution LEMONWAY. You should be aware that neither the platform manager nor the project leader have access to your payment account. Your accounts are managed exclusively via the payment institution at a bank. This is an extremely important security point. In concrete terms, this means that your money is under the full responsibility of a banking institution.
HOW DO THE MONEY FLOWS? WHEN I MAKE A CONTRIBUTION, WHERE DOES THE MONEY GO ?
The entire transaction is carried out in a secure manner. Once the contribution has been chosen and validated, you will be asked to fill in the necessary data for payment via a secure form. Once the payment has been validated, the corresponding sum is credited to your payment account. The balance of your payment account can be consulted at any time. *a. *Funds are made available to the project leader only if the campaign has reached its initial objective. You have the choice of having the funds deposited in your payment account returned to your bank or of leaving them for another project. b. It is possible that the funds may be transferred immediately to the project leader: this is generally the case for campaigns made for the benefit of associations recognized as being of public utility. This is also the case for certain types of campaigns that are not carried out for the benefit of recognized associations of public utility. You are then warned in this sense. Please note that you always have the possibility, as long as the campaign is not closed (except in case b- above) to withdraw your funds deposited on your payment account. The reason for this is simple: the payment account is your property, you can dispose of it as you wish.
HOW DO I MAKE A CLAIM ?
We invite you to address your complaints directly to us in writing, enclosing all the supporting documents in your possession and giving as many details as possible about the course of events:
- by email: [email protected]
- by post : Solylend - 32 Rue du Pont de la Mousque - 33000 Bordeaux
What are the procedures and the follow-up of operations in case of loss of approval (will)?
Mangopay is the depositary of the funds and not Solylend. In case of extinction of the platform, the bond contract remains between the issuer of the bonds and the investors.
IS THE INTEREST RECEIVED SUBJECT TO TAX ?
The interest you receive each month is a "fixed-income investment product" like passbook interest and is subject to income tax based on the flat tax (which can be translated as "flat tax" or "single rate tax") and social security contributions (CSG, CRDS). We recommend that you contact your usual tax advisor to obtain any clarification on the tax framework applicable to you.
HOW IS INTEREST TAX LEVIED ?
The interest that you will receive through Solylend will be paid to you after deduction of a lump sum deposit of 12.8% for income tax and 17.2% for social security deductions (the excess will be refunded to you if, at the end of the term, your final taxation is lower)
CAN I QUALIFY FOR A TAX EXEMPTION ?
You can request a waiver of the income tax installment if your Reference Tax Income (RTI) (indicated on your last tax notice) is : - less than €25,000 if you are single, divorced or widowed - less than €50,000 if you are subject to joint taxation This certificate must be sent to us before November 30 of each year so that the exemption can be applied to interest received the following year (e.g. November 30, 2017 for interest received in 2018) to the following address: [email protected] You can download the exemption request here : https://urlz.fr/gC4U
WHAT ARE THE TERMS AND CONDITIONS FOR FOREIGN RESIDENTS ?
Fixed-income investment products are not taxed in France when the beneficiary is a "non-tax resident" of France. The non-French tax resident is neither subject to the flat-rate withholding tax nor to social security contributions. The declaration of such income is made in their country of residence. In this case, we ask you to send us a certificate of tax non-residence at the following address: [email protected] so that Solylend can justify your tax non-residence in the event of an administrative control. You can download the certificate of fiscal non-residence here : https://www.boursedirect.fr/pd...
Is it possible to apply a possible capital loss in the calculation of the income tax ?
Yes, it is possible for an investor to deduct capital losses from all his income from movable assets when he files his tax return.
Is it possible to benefit from tax reductions and the principle of non-cumulation ?
The investment on our platform does not give right to any tax deduction.
HOW TO FOLLOW THE PROGRESS OF A PROJECT ?
Just go to the project page. Emails are also sent at key stages of the project by the project leader. Section "News".
HOW AM I NOTIFIED OF THE END OF THE PROJECT ?
You are informed directly on the e-mail you filled in at the time of your registration.
WHAT HAPPENS IF A PROJECT ACHIEVES ITS OBJECTIVE BEFORE THE SET DATE ?
The project leader has the possibility to increase the objective until the end date of the campaign.
WHAT HAPPENS WHEN A PROJECT DOES NOT MEET ITS FUNDRAISING GOAL ?
If the objectives of the collection are not achieved, the project leader does not receive the contributions. However, it is possible that the funds already collected have been transferred to the project leader: this is the case for campaigns made for the benefit of associations recognized as being of public utility. This is also the case for certain types of campaigns that are not carried out for the benefit of recognized associations of public utility. You will have been warned of this as soon as the campaign opens and in this case the transferred sums will have become the property of the project leader. You will, of course, be entitled to the promised rewards.
WHEN A PROJECT REACHES ITS GOAL, HOW DOES THE PROJECT OWNER RECEIVE HIS OR HER MONEY ?
The amount of the collection is paid into the project owner's payment account.
HOW DO I HELP A PROJECT OUTSIDE OF MY FINANCIAL CONTRIBUTION ?
You can support a project by relaying it on your social networks and by using the MIPISE widget (name given to the square -or other formats- on which you have to click to get the details of a project you are interested in) and insert it on a blog, on your website or on a social network.
How to insert a widget on blogs or social networks ?
Simply go to the project description page and click on the add link. A window will open. It proposes different widget formats to integrate. You just have to copy the code and insert it in your pages. You will then become the vector of the project's success.
CAN I CONTRIBUTE TO SEVERAL PROJECTS AT ONCE?
Yes, you can contribute to as many projects as you wish, within the limits of your investment capacity.
CAN I USE THE EMAIL ADDRESSES OF CONTRIBUTORS FOR PURPOSES OTHER THAN MY PROJECT ?
CAN I KNOW WHO MY CONTRIBUTORS ARE ?
The contributor just needs to give a nickname to register. You will nevertheless have his e-mail address at your disposal. Be careful, the contributor may have decided not to make his contribution to the project public. He will have ticked an option before his payment operation.
DO I HAVE TO MAKE A DECLARATION TO BE ABLE TO USE THE EMAIL ADDRESSES OF MY CONTRIBUTORS? (CNIL DECLARATION) ?
You need to establish a simplified CNIL declaration.
Go to the following address: http://www.cnil.fr/vos-obligat...
The information requested is possibly:
. Name (or pseudo)
. First name
. Date of birth
CAN A CONTRIBUTOR WITHDRAW THE FUNDS THEY HAVE ALLOCATED TO MY PROJECT BEFORE THE CAMPAIGN CLOSES?
A contributor always has the possibility, as long as an all-or-nothing campaign is not closed, to withdraw the funds deposited on his payment account. The reason for this is simple: the payment account is his property. He can dispose of it as he pleases. In order to withdraw his funds, he will have to make a request via the platform.
CAN I PUT IMAGES OR VIDEOS IN MY PROJECT DESCRIPTION ?
Follow the indications available in your " project management " space in the media section.
HOW DO I PUT IMAGES OR VIDEOS IN MY PROJECT DESCRIPTION ?
Images: Simply copy the url of the image you have previously loaded into an image library of your choice. We recommend cloudinary.com but the important thing is to have chosen a host that supports the loading of secure URLs. We also recommend the use of .jpg format with dimensions 220x172, for an optimum rendering. You will be able to upload your images in your "project management" area in the "media" section.
Videos: The same applies to videos: Just copy the url of the video that you have previously uploaded on Youtube- Viméo.
The customization of the layouts must be done using the syntax of the markdown language. (Click on markdown to access an explanation site). I just modified the image of my project but it doesn't display properly on Facebook? What should I do? You may want to share a project on a Facebook wall. There may be a problem displaying the shared link if you have just edited the video or image. Facebook does not automatically refresh the data it copied the first time. So if a project has been shared for the first time before having assigned an image to it, this project will be displayed without image in Facebook.
The manipulation consists in refreshing the data on the Facebook side by the following manipulation:
1 - Go under the Facebook debugger (type Facebook debugger under Google)
2 - Type in the field "Input URL, Access Token, or Open Graph Action ID" the URL address corresponding to the project to be shared under Facebook
3 - Click on the "debug" button which displays the information seen by Facebook on the project
- This operation magically refreshes the data on the Facebook side of the project which will then be correctly displayed on the walls that shared this project.
HOW DO I MAKE MY PROJECT APPEAR ON THE PROJECT WALL OF THE PLATFORM IN ONE PLACE RATHER THAN ANOTHER (FOR EXAMPLE, IN THE FIRST POSITION) ?
Ask us and we will do our best!
IN THE PROJECT HOLDER TAB, I READ: KYC INVALID : WHAT IS IT ABOUT ?
The KYC (Know Your Customer): This is the information requested by the payment institution to comply with financial regulations, particularly with regard to the fight against money laundering. If you read invalid, it means that the information provided is incomplete or invalid. Example: proof of address dating back more than three months when it should be less than three months old. If necessary, please refer to the T&Cs.
IN THE TAB: PROJECT STATUS: I READ "DRAFT": WHAT IS IT ABOUT ?
This means that the project has not yet been validated and accepted. The campaign is not yet open.
DO I HAVE THE POSSIBILITY TO MODIFY THE CHARACTERISTICS OF MY PROJECT AFTER THE CAMPAIGN HAS STARTED: AMOUNT, DURATION, COUNTERPARTS, PRESENTATION ?
No, unless you can discuss it with us: Ask us.
WHAT IS A WIDGET? WHAT IS ITS PURPOSE? HOW DOES A WIDGET WORK ?
It is very important that you can communicate around your campaign. The widget is the square or the rectangle, on which a web user clicks, to access and to be able to contribute.
HOW TO INSERT A WIDGET ON BLOGS OR SOCIAL NETWORKS ?
Just go to the project description page and click on the add link. A window will open. It proposes different widget formats to be integrated. Just copy the code and insert it in your pages. You will then become the vector of the project's success.
WHAT IS THE PURPOSE OF THE NEWS FUNCTION ?
The news function is used to inform visitors to your project and your contributors about your project news. Participatory finance is also that: giving information.
WHAT IS THE MARKDOWN LANGUAGE? HOW DOES IT WORK ?
The Markdown language is a lightweight (web-like) basiling language that offers an easier syntax for reading and writing. Find out more at the link below: http://fr.wikipedia.org/wiki/M...
HOW DOES SPONSORSHIP WORK ?
The sponsoree will get a bonus of 20€ on a minimum loan of 20€, so the contribution will be 40€.
Under no circumstances can the sponsor or the sponsoree recover the 20€ bonus on their bank account without having lent it beforehand.
If the campaign does not reach the objective, the 20€ bonus of the sponsoree will be re-credited to the sponsoree's account so that the bonus can be used on a future campaign.
In any case, the referrer only gets his 20€ bonus if the campaign, on which the sponsoree has invested, is closed after success.
Step 1: The sponsor sponsors a new member today.
Step 2: The referred friend has 20€ credited to his Solylend jackpot. The sponsoree lends 20€ from his own pocket + 20€ bonus on an ongoing campaign, so that makes a contribution of 40€ on the project.
End of campaign is successful
Step 3a :At the end of the collection, 20€ will be credited to your Solylend jackpot.
Step 4a: You can then use this $20 referral bonus on a future campaign by lending at least an additional $20 to the bonus (i.e. a contribution of $40).
End of campaign Viktor is in check
Step 3b : When the campaign has failed, the 20€ of the sponsoree will be re-credited to his Solylend prize pool.
You will then have to wait for the next project to come back to step 2 with a new campaign.